Privacy policy

Carpe Omnia Foods operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Carpe Omnia Foods is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, add to your cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
• Communications with us including the information you include when contacting us, for example a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

• Directly from you when you create an account, use the Services, communicate with us, or otherwise provide your personal information;
• Automatically through the Services from your device when you use our products or visit our websites, and through cookies and similar technologies;
• From our service providers when we engage them to enable certain technology or process personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services. To perform our contract with you, process payments, fulfill orders, remember your preferences, send account notifications, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a customized shopping experience such as recommending related products.

Marketing and Advertising. To send marketing and promotional communications by email, text message or postal mail, and to show you online advertisements, including based on items you previously purchased or added to your cart.

Security and Fraud Prevention. To authenticate your account, provide a secure payment and shopping experience, and detect or act on possible fraudulent, illegal, unsafe, or malicious activity. You are responsible for keeping your account credentials safe and should not share them with anyone.

Communicating with You. To provide customer support, be responsive, and maintain our business relationship with you.

Legal Reasons. To comply with applicable law or valid legal process, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you, in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information for targeted advertising.
• When you direct, request, or otherwise consent to disclosure, such as to ship you products or through social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce our terms, or protect our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. We also use certain Shopify enhanced features that incorporate data from your interactions with our Store, other merchants, and Shopify. In those circumstances, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights. To learn more, see the Shopify Consumer Privacy Policy.

Third Party Websites and Links

The Services may link to websites operated by third parties. If you follow such links, review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of those sites. Our inclusion of links does not imply endorsement of their content, owners, or operators.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted. As of the Effective Date, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.

India – children under 18. For customers in India, in accordance with the Digital Personal Data Protection Act, 2023, we treat any individual under the age of 18 as a child. We do not knowingly process a child’s personal data without verifiable consent from a parent or lawful guardian, and we do not undertake tracking, behavioural monitoring, or targeted advertising directed at children.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure while in transit, so we recommend you do not use unsecure channels to share sensitive information. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute and may apply only in certain circumstances.

• Right to Access / Know. Request access to personal information we hold about you.
• Right to Delete. Request that we delete personal information we maintain about you.
• Right to Correct. Request that we correct inaccurate personal information.
• Right of Portability. Receive a copy of your personal information and, in certain circumstances, request its transfer to a third party.
• Managing Communication Preferences. Opt out of promotional emails anytime via the unsubscribe link. We may still send non-promotional emails about your account or orders.

India – rights under the DPDP Act. If you are in India, the Digital Personal Data Protection Act, 2023 gives you the right to access a summary of your personal data, the right to correction and erasure, the right to grievance redressal, the right to nominate another person to exercise your rights in the event of death or incapacity, and the right to withdraw your consent at any time (withdrawal does not affect processing carried out before withdrawal).

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have a right to appeal our decision or lodge a complaint with your local data protection authority.

Grievance Officer (India). In accordance with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, we have designated a Grievance Officer to address questions or complaints about the processing of your personal data:

Name: Atul Kapoor

Email: carpeomniafoods@gmail.com

We will acknowledge complaints promptly and aim to resolve them within 90 days of receipt, as required under applicable Indian law. If your concern remains unresolved, you may escalate the matter to the Data Protection Board of India.

International Transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer it out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (or UK equivalents), unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the “Last updated” date, and provide notice as required by law.