Refund policy

Cancellations are allowed before dispatch. As these are food items, we do not accept returns except where the product arrives damaged, wrong, or expired.

To report a damaged, wrong, or expired item, email us at carpeomniafoods@gmail.com within 48 hours of delivery with your order number and clear photos of the product and its packaging.

Gift cards and promotional items are non-refundable.

Approved refunds are issued to the original payment method within 3–10 business days, depending on the method. We do not offer refunds for change of mind, or for orders delivered to an incorrect address provided by the customer.